Services
Improve Fixed Operations by developing and implementing streamlined processes
The key to you being able to manage and improve your business instead of reacting to whatever the current crisis of the moment is, is having solid processes for all aspects of your operation. Operational processes can help your business improve quality, reduce costs and increase customer and employee satisfaction. Good process development gets all of your employees involved so they become stakeholders in the success of your business.
Increase shop capacity and vehicle throughput
Analyzing your operation with data and on-site observation, creating solid processes and training your people can create improved vehicle flow which leads to capacity improvement without the expense and disruption of construction. We can find the inefficiencies in your operation that, when corrected, improve throughput with corresponding increases in revenue.
Improve Service BDC performance and appointment scheduling
A dedicated Service Business Development Center is more than just an important conduit for your customers to set appointments. The BDC helps you keep your shop at capacity. Reminding customers about upcoming required service, current recalls, addressing declined services and helping them address any issues they may have had with their Service visit.
Increase Service and Parts financial performance
APM can help you maximize Service and Parts revenue. We will benchmark current KPIs analyzing opportunities in pricing, hours sold, warranty reimbursement and overall efficiency. Diligent application of improved processes will result in measurable Fixed Operations performance improvement.
Improve Customer Satisfaction and Retention
Standardized customer handling processes, from the moment of first contact throughout the customer’s lifecycle with your dealership, is one of the keys to a positive perception of your facility. Engaged employees with a shared vision, providing a quality and convenient service will provide an exceptional customer experience.
Improve Collision Center cycle time by implementing “Lean” process
Your Collision Center is an asset that not all dealers have. We will benchmark current cycle time and financial performance to identify areas of improvement. A well run Collision Center is a convenience for your customers, aids with retention and can have a significant positive impact on parts sales.
Retain current and attract new employees
Automotive Process Masters will work with you to make sure you have the best opportunity to retain your current employees with initiatives designed to enhance satisfaction and help you maximize your efforts to attract new employees by utilizing the available recruiting opportunities that are available.
Train your Advisors in proven sales processes
Being prepared for the day’s appointments, followed by solid customer greeting and walk-around processes will get the customer’s visit off to a good start. Communicating throughout the visit, repeatable sales techniques, efficient vehicle delivery, setting subsequent appointments and communicating after the sale to ensure satisfaction are all things that will have a positive impact on sales and CSI.
